Yes, eBay has introduced a customer service with a telephone hotline (01805 - 626 000), which is secured via a customer-specific service PIN. On call, users are identified by name based on the eBay account name. The service is initially in a test phase in which only selected users have access; an extension to all members is planned. A prior verification of the email (e.g. via the My eBay inbox or by forwarding to spoof@) is advisable in order to exclude phishing.