On direct shipping to Montblanc, a photocopy of the correctly filled-in warranty sheet suffices; the large original packaging need not be sent along, but a secure protective packaging is compulsory. Shipping should take place as a DHL parcel, which is by default insured up to 500 euros; higher insurance is possible. Alternatively, the specialist retailer can take over the process against reimbursement of costs; and actually, boutiques and specialist retailers use special white plastic tubes for protection of the writing instrument. Processing generally takes more than three weeks; through factory holidays between Christmas and New Year, the return can be delayed until mid-January.